{"$schema":"https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json","basics":{"name":"Chris Withers","label":"Founder & CEO, klikit","email":"chris@klikit.io","url":"https://www.chrswthrs.xyz","summary":"Founder & CEO of klikit. Has built and run marketplace businesses across Asia-Pacific for over a decade (Uber Eats, Gojek, Pathao), and builds applied-AI systems in production. Open to conversations on APAC go-to-market and applied AI: advisory, board and senior leadership roles.","location":{"city":"Singapore","countryCode":"SG"},"profiles":[{"network":"LinkedIn","url":"https://www.linkedin.com/in/chrswthrs/"}]},"work":[{"name":"klikit","position":"Founder & CEO","startDate":"2022","summary":"Built klikit as a unified system of record for F&B merchants across Asia — vertical SaaS in the age of agentic software.","highlights":["7 markets; ~US$300M GTV and 40M orders processed annually at <0.03% error.","On track for profitability in Q1 2027 at 95.5% CM1; headcount declining YoY as automation compounds.","Architected v1 personally; today still ships the most code in the company.","Sovereign chatbot stack cut inbound tickets to ~100/week (≈0.01% defect rate).","ChatGPT and adjacent agents now drive ~30% of marketing-site inbound."],"location":"Indonesia, Philippines, Malaysia, Singapore, Taiwan, Japan, Thailand"},{"name":"Gojek","position":"SVP, Marketplace Strategy","startDate":"2019","endDate":"2021","summary":"Partnered with the Gojek executive team to improve marketplace efficiency ahead of the IDX listing.","highlights":["Oversaw ~US$650M in incentive spend across consumers, drivers, and merchants.","Led the incentive and allocation redesign that saved ~US$2M/week, including tuning the Jaeger allocation function to raise trip completion at the same spend.","Refined the dynamic-pricing algorithm to remove recursion and update lag, lifting driver acceptance 1–3 percentage points.","Core decision team on 'Project Cabrio' with Google Maps: API performance, storage and usage economics, and an Indonesia-specific DLS.","Built the initial case for the Tokopedia merger, then staffed the early consolidation of marketplace teams."],"location":"Indonesia, Singapore, Thailand, Vietnam"},{"name":"Pathao","position":"Chief Strategy Officer","startDate":"2018","endDate":"2019","summary":"Placed at Pathao by Gojek, which controlled its board, to stem capital outflow, rebuild unit economics, and ship core technical infrastructure.","highlights":["Reduced monthly gross burn from US$2M to close to break-even in ~14 months.","Raised ~US$10M in emergency capital in a market with unpriced sovereign credit risk.","Reorganised the company from 750 to ~200 FTE without productivity loss; 20–30% MoM growth continued.","Shipped h3-hexagonal real-time geospatial tooling (+60% pricing accuracy, –30% positioning issues)."],"location":"Bangladesh, Nepal"},{"name":"Uber","position":"Head of Growth, Uber Eats (APAC)","startDate":"2015","endDate":"2018","summary":"Joined the Queensland ops team and rose to lead APAC growth for Uber Eats through to the sell-off to Grab.","highlights":["Architected the APAC launch playbooks — three-sided acquisition, incentives, evergreen automation.","Built a Markov-chain driver-onboarding predictor for Bonjour (+30% completion, ≈½ in-cycle funnel time).","Product lead for APAC with Uber Global Engineering: Automated Driver Incentives (Hollywood) and the Surge 2.0 rollout.","On the sale to Grab, led the migration of merchants, drivers and customers and guided Grab Engineering on the GrabFood launch."],"location":"Australia, New Zealand, Indonesia, Philippines, Thailand, Vietnam, Japan, South Korea, Hong Kong, Taiwan, Malaysia, Singapore"}],"education":[{"institution":"University of Queensland","studyType":"Bachelor of Economics / Laws (Honours)"}],"skills":[{"name":"Operating across Asia-Pacific","keywords":["Indonesia","Philippines","Malaysia","Singapore","Taiwan","Japan","Thailand","Vietnam","Bangladesh","Nepal","Australia","New Zealand","South Korea","Hong Kong"]},{"name":"Applied AI in production","keywords":[]},{"name":"Marketplaces, pricing and allocation","keywords":[]},{"name":"AI sovereignty and governance in Asia","keywords":[]}],"projects":[{"name":"Voice ordering and reservations","description":"A unified voice-AI surface for ordering and reservations, designed as a tenant-provisioned module atop the platform's own order, menu, payment, and booking primitives.","url":"https://www.chrswthrs.xyz/projects/voice-agent","roles":["Architect"]},{"name":"Partner menu-mapping copilot","description":"A retrieval-and-rerank pipeline that compresses partner menu mapping from a multi-week manual process into a confidence-gated self-service workflow, with explicit guardrails on safety-critical fields.","url":"https://www.chrswthrs.xyz/projects/mapping-copilot","roles":["Architect"]},{"name":"Self-hosted support agent","description":"A self-hosted live-chat support agent with model-routed inference, a markdown-grounded knowledge base, and a layered escalation pipeline, replacing a per-seat commercial bot at a fraction of the infrastructure cost.","url":"https://www.chrswthrs.xyz/projects/support-agent","roles":["Architect"]},{"name":"Conversational analytics","description":"Natural-language access to a merchant's own operational data, mediated through a pre-generated CSV layer that bounds blast radius, cost, and cacheability, without exposing the data plane to model-generated queries.","url":"https://www.chrswthrs.xyz/projects/conversational-analytics","roles":["Architect"]},{"name":"An API built for agents","description":"An external API designed end-to-end as a substrate for autonomous agents: multi-tenant authentication, gateway routing, first-class item resolution, and an explicit boundary against destructive operations.","url":"https://www.chrswthrs.xyz/projects/agent-api","roles":["Architect"]},{"name":"Agentic merchant onboarding","description":"A long-running, resumable agent for new-merchant setup: a deterministic pipeline encoded as a checkpointed run rather than a checklist worked by a specialist.","url":"https://www.chrswthrs.xyz/projects/merchant-onboarding","roles":["Architect"]},{"name":"Agent-run multilingual site","description":"A public marketing, blog, and help-centre site authored and maintained by a team of agents, with humans in a direction-setting and review role and infrastructure costs reasoned about as a function of commit cadence.","url":"https://www.chrswthrs.xyz/projects/agent-built-content-site","roles":["Architect"]},{"name":"Two-way reviews, model-drafted replies","description":"A migration from a read-only scraping pipeline to a first-party two-way review channel, with model-drafted replies grounded in business-specific tone and explicit human-in-the-loop control.","url":"https://www.chrswthrs.xyz/projects/review-responses","roles":["Architect"]}],"meta":{"canonical":"https://www.chrswthrs.xyz/cv.json"}}